Privacy
Privacy policy
At Goship Express, we place great importance on protecting our customers' personal data. This privacy policy describes the types of information we collect, how we use it and the measures we take to keep it secure.
In short
Goship Express protects the information you entrust to us when you create an account, place an order or track a package.
Data used: we only use the information needed for shipping, tracking, billing and customer service.
Protection and sharing: access is limited to authorized people. Data is shared only with partners needed for delivery or when required by law.
Your choices: you can request access to, correction or deletion of your data by contacting our support team.
Information required from customers
To provide our freight transport and logistics services, we need to collect certain personal and business information, including:
Personal information: name, address, phone number, email address.
Date of birth: asked at sign-up so we can wish you a happy birthday. It is kept apart from your profile, visible only to authorized managers, and cannot be changed without asking our team. You can turn off the birthday message in your account.
Loyalty programs: if you take part in GOPOINTS, the welcome offer or referrals, we keep your points, your benefits and, for a referral, the code used. A referrer never sees the identity or operations of the friends they referred.
Sex and ID document: requested at sign-up: your sex, the type of your document (passport or cédula) and its number. The number is kept separately from your profile and visible only to authorized managers; it is erased if you delete your account.
Business information: company name, business address, managers' contact details.
Shipment details: delivery address, cargo information, customs declarations.
This information is collected when you sign up, request a quote or use our freight services.
What do we do with the information?
The information collected is used solely for our logistics services and is handled confidentially. It is used to:
Process and manage freight orders: shipments, package tracking, customs management, etc.
Improve our customer service: by providing personalized assistance and tailored services.
Carry out secure financial transactions: for billing freight services and processing payments.
Communicate with our customers: sending important information about their shipments or updates about our services.
We are committed to not selling, renting or sharing your personal information with third parties for commercial purposes without your explicit consent, except where necessary to perform our services (e.g., transport partners or customs authorities).
Data security
The security of our customers' information is a top priority at Goship Express. We use robust technical and organizational security measures to protect your data against unauthorized access, misuse, disclosure or destruction. This includes:
Encryption of sensitive data: all transactions and financial information are encrypted in transit.
Strict access controls: only authorized employees and partners have access to the information needed to perform the services.
Regular security audits: we carry out regular checks to identify and fix any vulnerability.
Data retention
Customer information is kept for as long as necessary to provide the requested services and meet legal obligations (for example, keeping customs records). Once these obligations end, we delete or anonymize the data in accordance with applicable regulations.
Your rights
As a customer, you have the right to:
Access your personal information and request a copy.
Request the correction or deletion of your data if it is incorrect or no longer needed.
Withdraw your consent to the processing of your personal data at any time, subject to legal obligations.
To exercise your rights or for any question about the protection of your data, you can contact us at: infos@goshipexpress.net
GoShip Express mobile app
The GoShip Express app, for Android and iPhone, gives you access to your customer area. It handles the same information as your online account, and nothing more:
Account and profile: name, email address, phone number, country, city, delivery address and customer code. If you sign in with Google, we receive your name and email address from Google, nothing else.
Packages, pre-alerts and invoices: description, weight, store, tracking numbers, journey steps, declared value, amounts and payments.
Notifications: to keep you informed about your packages, the app records a notification identifier for your phone, with its platform and language. It is erased when you sign out.
Camera: it is used only to read a package's barcode. No photo or video is saved or sent.
On the phone: only your session, kept in the phone's encrypted secure storage, and your chosen language are stored.
What the app does not do: no advertising, no tracking, no audience measurement, no location, no access to your contacts or photos.
This information is hosted by Supabase (database and sign-in) and always travels encrypted (HTTPS). Notifications go through Expo's service and then Firebase Cloud Messaging (Google) on Android, or Apple's notification service on iPhone: they only receive the notification identifier and the text of the message. An online payment is made on PayPal's website, under its own policy.
Deleting your account: in the app, open Account > Delete my account; without the app, use the Close an account page. Your name, email address, phone number and address are erased, sign-in is blocked and notification identifiers are deleted. Invoices and package history are kept without your contact details, for our accounting obligations.
Updates to this privacy policy
This privacy policy may be updated periodically to reflect changes in our practices or in applicable law. Any change will be posted on our website and, where relevant, communicated directly to our customers.