Close an account
Close an account
You can request the closure of your Goship Express account at any time.
From the GoShip Express app
In the GoShip Express app (Android and iPhone), open the Account tab, tap Delete my account, then confirm. Deletion is immediate and permanent.
Deleted: your name, email address, phone number, delivery address, your phones' notification identifiers and your pending pre-alerts. Sign-in to the account is blocked for good and open sessions are closed.
Kept, without your contact details: invoices, payments and package history, for our accounting and customs obligations, for as long as the regulations require.
An account that still has packages on the way or waiting for pickup cannot be deleted until they have been handed to you. Don't have the app? Use the request below.
Send the request
Contact support with the name, phone number and email address linked to the account. Never share your password.
Verification
Our team will verify your identity before closing any account, to protect it against unauthorized requests.
Retained data
Some information related to payments, shipments or legal obligations may be kept for the period required by regulations.
Request closure
Send your request to support with the account details.